VOLTARA Studio – Cancellation & Refund Policy

Last Updated: 18 September 2026

VOLTARA Studio provides customized digital and professional services. Because many services are created specifically for each client, refund eligibility depends on the stage of the project and the circumstances of the request.

Cancellation Before Work Begins

If a project is cancelled before work has started, amounts paid may be refunded, subject to any non-recoverable third-party fees or costs already incurred.

Cancellation After Work Has Started

If a client cancels after work has begun, any refund may be reduced to reflect:

• Work already completed
• Time already spent on the project
• Deliverables already provided
• Third-party costs already incurred
• Other non-recoverable project expenses

Completed Custom Work

Once customized work has been completed and delivered in accordance with the agreed project scope, change-of-mind refunds would not normally apply.

This does not affect any mandatory rights or remedies available under applicable law.

Service Problems

If the delivered service is materially different from the agreed scope, incomplete, or affected by an issue attributable to VOLTARA Studio, the client should contact us as soon as reasonably possible.

Depending on the circumstances, VOLTARA Studio may provide an appropriate solution such as:

• Correction of the issue
• Revision
• Re-performance of the affected service
• Partial refund
• Full refund where appropriate and legally required

Revisions vs Refunds

A request for changes within the agreed revision scope will normally be handled as a revision rather than a cancellation.

Requests outside the original scope may require additional charges.

Third-Party Charges

Payments made to external providers may be non-refundable where the relevant third party does not provide a refund.

This may include:

• Domain registration
• Hosting
• Shopify subscriptions
• Premium themes
• Paid applications
• Software licences
• Other third-party services

Tamara Payments

Where a payment is made through Tamara, any approved refund will also be subject to Tamara's processing procedures, eligibility rules, and timelines.

Stripe Payments

Where a payment is made through Stripe, approved refunds will normally be processed through the original payment method where possible, subject to Stripe and banking processing times.

Refund Processing

Approved refunds will normally be returned through the original payment method where reasonably possible.

The time required for the funds to appear may depend on the payment provider, bank, or card issuer.

Contact

For cancellation, service issue, or refund requests:

VOLTARA Studio

Operated by: VOLTARA FOR ONLINE SELLING

Email: support@voltaraonline.store

Website: voltaraonline.store